Return
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at moshehmashiachherbalstore@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at moshehmashiachherbalstore@gmail.com
Item Damaged
If you receive a damaged product, we will need to verify this information as soon as possible.
An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.
If tracking shows that the package was successfully delivered, we will need proof of damage from the customer:
- Images that clearly display the reported damage - including at least one (1) image where the universal product code (UPC) is clearly visible on the product.
- Images of the container that the product arrived with all of its contents.
When our customer service team receives clear proof that the delivered item(s) were damaged, we will be able to issue a full refund on the product.
Damage claims on orders for non-perishable products must be reported within thirty (15) days to be considered for a refund.
PLEASE NOTE: Damage claims on orders for frozen, refrigerated, and perishable products must be reported within 24 hours of the delivery date.
No Longer Needed/Wanted
In case you want to return the item (e.g. if you are not happy with it), we can offer a refund on the product minus a 25% restocking fee.
To be eligible for a return, your item must be:
- Unused and in the original packaging.
- Not out of date at the time the return is received.
Item Not Received
If tracking shows the package was delivered but you dispute it or claims items are missing, we will open an investigation with the carrier or investigate furthers. Requests must be made within thirty (15) days of receiving the package.
Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.
Return To Sender (RTS)
Generally, packages that are returned back to our storehouses are subject to a refund minus a 25% restocking fee and shipping charges.
This applies to, but is not limited to, the following instances:
- The address was incorrectly inputted when the order was placed.
- The recipient refused delivery.
- The recipient refused to pick up the package.
- The address is deemed invalid by the carrier.
In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.